Privacy Policy

Last Updated: June 19, 2026

Welcome to Scentrix. This Privacy Policy explains how Scentrix collects, uses, stores, and protects customer information when you visit our website, browse products, place an order, contact us, or use our services.

By using the Scentrix website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Scentrix may collect personal information that you provide directly to us, including:

• Name

• Email address

• Phone number

• Billing address

• Shipping address

• Order details

• Payment-related information

• Messages or inquiries sent through our website contact form

• Any other information you choose to provide when interacting with Scentrix

We may also collect certain automatic information when you visit our website, including:

• Device information

• Browser type

• IP address

• Pages viewed

• Products viewed

• Time spent on the website

• Website activity

• Cookies and similar tracking data

2. How We Use Your Information

Scentrix uses customer information to:

• Process and fulfill orders

• Confirm payments

• Ship products

• Provide order updates

• Respond to customer questions

• Handle returns, exchanges, refunds, and customer support

• Improve our website and shopping experience

• Prevent fraud, unauthorized transactions, and website misuse

• Send promotional emails or updates if you choose to receive them

• Maintain business records and comply with legal or tax requirements

3. Payment Information

Payment information is processed securely through third-party payment providers. Scentrix does not directly store full credit card numbers or sensitive payment details.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

4. Shipping Information

When you place an order, your name, shipping address, phone number, email address, and order details may be shared with shipping carriers or fulfillment providers so your order can be delivered.

Scentrix only shares the information needed to complete the shipping and delivery process.

5. Cookies & Tracking Technologies

Scentrix may use cookies and similar technologies to improve website performance, remember customer preferences, analyze website traffic, support checkout, and provide a better shopping experience.

Cookies may help us understand which products customers view, how visitors use the website, and how we can improve the shopping experience.

You may be able to disable cookies through your browser settings, but some website features may not work properly without them.

6. Email & Marketing Communications

If you sign up for emails, promotions, updates, or offers from Scentrix, we may use your email address to send marketing messages.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting Scentrix through the website contact form.

Even if you unsubscribe from marketing emails, Scentrix may still send important order-related messages, such as order confirmations, shipping updates, refund updates, or customer service responses.

7. How We Share Information

Scentrix does not sell customer personal information.

We may share customer information only when necessary with trusted third parties that help us operate our business, including:

• Payment processors

• Shipping carriers

• Website hosting providers

• Email service providers

• Analytics tools

• Fraud prevention services

• Customer support tools

• Legal, tax, or compliance professionals when required

These third parties are only provided with the information needed to perform their services.

Scentrix may also share information if required by law, court order, government request, fraud investigation, or to protect the rights, safety, and security of Scentrix, our customers, or others.

8. Data Security

Scentrix takes reasonable steps to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, online store, payment system, or internet transmission is 100% secure. By using our website, you understand that information shared online carries some level of risk.

9. Data Retention

Scentrix may keep customer information for as long as needed to:

• Process orders

• Provide customer service

• Maintain business records

• Handle disputes or returns

• Prevent fraud

• Comply with legal, tax, accounting, or reporting obligations

When information is no longer needed, we may delete, archive, or securely store it according to business and legal requirements.

10. Customer Rights

Depending on your location, you may have the right to:

• Request access to the personal information we have about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Opt out of marketing communications

• Ask questions about how your information is used

To make a privacy-related request, please contact Scentrix through the contact form on our website or through the contact details provided on your order receipt.

11. Children’s Privacy

Scentrix does not knowingly collect personal information from children under the age of 13.

Our website and products are intended for customers who are old enough to make purchases or use the website with permission from a parent or legal guardian.

If we become aware that personal information from a child has been collected without proper consent, we will take steps to delete that information.

12. Third-Party Websites

The Scentrix website may contain links to third-party websites, payment providers, shipping carriers, social media platforms, or other external services.

Scentrix is not responsible for the privacy practices, content, policies, or security of third-party websites. Customers should review the privacy policies of any third-party websites they visit.

13. Product Reviews, Messages & User Content

If you submit a review, comment, message, photo, or other content to Scentrix, that content may be used to provide customer service, improve our website, or display customer feedback where appropriate.

Please do not submit private or sensitive personal information in public review sections or website comment areas.

14. Fraud Prevention

Scentrix may use order information, payment information, device data, IP address, and other details to detect and prevent fraud, unauthorized activity, suspicious orders, or misuse of our website.

Orders may be delayed, reviewed, limited, or canceled if fraud or suspicious activity is detected.

15. Changes to This Privacy Policy

Scentrix may update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.

Continued use of the Scentrix website after changes are posted means you accept the updated Privacy Policy.

16. Contact Information

For privacy questions, order concerns, customer support, or requests related to your personal information, please contact Scentrix through the contact form on our website or through the contact details provided on your order receipt.

Scentrix
Independent Fragrance Retailer
Customer Support Available Through Website Contact Form