Shipping Policy

Last Updated: June 19, 2026

Thank you for shopping with Scentrix. This Shipping Policy explains how orders are processed, shipped, delivered, and handled after purchase. By placing an order with Scentrix, you agree to the shipping terms listed below.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday and do not include weekends or holidays.

Processing times may vary during sales, holidays, high-volume periods, product restocks, or unexpected delays.

2. Shipping Rates

Shipping rates are calculated and displayed at checkout before your order is completed.

Shipping costs may vary depending on the delivery location, order size, product type, shipping method, and carrier requirements.

Any free shipping promotions, if available, will be shown on the website or applied at checkout when the order qualifies.

3. Shipping Methods

Scentrix ships fragrance products using approved shipping methods based on the product type and destination.

Because perfumes, colognes, body sprays, and fragrance products may contain alcohol or pressurized ingredients, some items may be required to ship by ground transportation only.

Certain fragrance products may not qualify for air shipping, express shipping, or international shipping due to carrier restrictions.

4. Estimated Delivery Times

Estimated delivery times vary depending on the shipping carrier, shipping method, destination, weather, holidays, and carrier delays.

Most orders are delivered within 3–7 business days after shipment, but delivery times are estimates only and are not guaranteed.

Scentrix is not responsible for shipping delays caused by carriers, weather, holidays, incorrect addresses, high-volume shipping periods, or circumstances outside of our control.

5. Shipping Confirmation & Tracking

Once your order has shipped, you may receive a shipping confirmation with tracking information.

Tracking updates may take up to 24–48 hours to appear after the carrier receives the package.

Customers are responsible for monitoring their tracking information and making sure the delivery location is safe and secure.

6. Correct Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Scentrix is not responsible for delayed, lost, returned, or undeliverable packages caused by incorrect or incomplete shipping information.

If an order is returned due to an incorrect address, refused delivery, or failed delivery attempt, the customer may be responsible for additional shipping costs to reship the order.

7. Lost, Stolen, or Delivered Packages

Once a package is marked as delivered by the shipping carrier, Scentrix is not responsible for lost, stolen, or missing packages.

If your tracking information shows that your package was delivered but you did not receive it, please check with household members, neighbors, your mailroom, front desk, leasing office, or local carrier office.

Customers may need to contact the shipping carrier directly to file a missing package claim.

8. Damaged Packages

If your order arrives damaged, please contact Scentrix within 48 hours of delivery.

Customers must provide their order number and clear photos of the damaged product, packaging, shipping label, and any visible damage.

Damage claims submitted after 48 hours may not be eligible for replacement, refund, or store credit.

9. Missing or Incorrect Items

If your order is missing an item or you received the wrong product, please contact Scentrix within 48 hours of delivery.

Customers must provide their order number and photos of the items received so we can review the issue and provide the best possible resolution.

10. Shipping Restrictions

Some fragrance products may have shipping restrictions due to carrier rules, product ingredients, or destination requirements.

Body sprays, perfumes, colognes, and other fragrance items may require ground shipping and may not be eligible for certain express or international shipping options.

Scentrix reserves the right to cancel or adjust an order if a product cannot be shipped to the selected destination.

11. International Shipping

International shipping availability may vary depending on the destination and carrier restrictions.

Customers are responsible for any customs fees, duties, taxes, import charges, or additional costs required by their country.

Scentrix is not responsible for delays caused by customs, import inspections, international carrier delays, or country-specific shipping restrictions.

12. Order Changes & Cancellations

If you need to update your shipping address or cancel your order, please contact Scentrix as soon as possible.

Once an order has been processed or shipped, changes and cancellations may no longer be possible.

Scentrix cannot guarantee that address changes or cancellation requests can be completed after an order has been placed.

13. Returned Packages

If a package is returned to Scentrix due to an incorrect address, refused delivery, failed delivery attempt, or carrier issue, we will review the order once the package is received back.

The customer may be responsible for reshipping costs. Original shipping charges may be non-refundable.

If the package is not returned to Scentrix by the carrier, Scentrix may not be able to issue a refund or replacement.

14. Contact Information

For questions about shipping, tracking, delivery issues, damaged packages, missing items, or incorrect orders, please contact Scentrix through the contact form on our website or through the contact details provided on your order receipt.

Scentrix
Independent Fragrance Retailer
Customer Support Available Through Website Contact Form